Few companies are successful at creating a culture where all employees consistently behave in the way should behave.
The secret is having an effective reinforcement mechanism for front-line leaders to continually and persistently reinforce expected behaviors.
(Our full methodology is explained in the book “Hardwiring Magic”, available in Amazon)
PRISMA360 is a unique tool that allows organizations improve their employees’ performance by reinforcing adherence to processes and service standards.
Each organization can customize the tool to fit their processes and match their goals.
PRISMA360 is recommended for all service intensive industries such as healthcare, airlines, hotels, retail, theme parks, franchises, etc.
Our methodology has been successfully implemented in over 150 operations in a wide range of industries in over 15 countries.
PRISMA360’s key benefit is the sustainability of your improved results: make the desired performance a permanent instinctive behavior in your employees.
Other benefits include tracking continuous improvement opportunities and solutions, as well as a recognition program for outstanding team members.
The setup and use of PRISMA360 requires a monthly subscription.
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